f.a.q

We've put together on this page some of the questions you may have, but if there's anything else, you can get in touch with us using our Contact us form for general queries or if you wish to simply provide feedback, please use the Testimonials form.

Do you have any specific washing /care instructions?

We recommend washing our clothing products on a 30 degree wash, inside out and allowing them to air dry.

Ironing:

We recommend that you iron on the reverse side of design, or cover the design with a cloth.

When will I receive my order?

Since we currently hand pull/print each top individually in our studio, we usually recommend allowing

up to 5* working days for dispatch of your goods. (* Please see below for Current Corona Virus Delivery Update)

*CORONA VIRUS DELIVERY UPDATE*

MarloBella is an online business.

Please be aware that our normal delivery times may be affected

due to the global outbreak of the Corona Virus.

We would like to thank all of our customers for your support and patience while we prepare your products for delivery. We will update you once your products are ready to be dispatched.

 

Please get in touch  If you need your order a little more urgently/sooner, using our form here and we'll do our best to speed up the process for you.

Do you ship overseas?

Currently UK ONLY due to the global outbreak.

 

How much is postage?

FREE for orders over £30, or a flat rate cost of £3.95.

Can I return / exchange my order?

We currently don't do returns / exchanges but if you have a problem with an item just drop us a message using our form here & we'll do our best to help! 

Returns Policy

 

Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations. In the event of finding a fault relating to the product you have received or the print that we have applied for you, please inform us by email or by filling in the contact form on our contact page within 12 hours of delivery, so we can act to rectify this for you. Where possible, please provide us with photographs of any issue(s) with the item(s) you have received, so we can gauge a better understanding of the problem and come to a suitable resolution.

 

Do you do bulk orders?

Yes, we do bulk orders, please get in touch to discuss your project with us.